Do you have any doubts?
Each of your questions has its own
answer on this page
Read below the index of questions sorted by category, click on the topic that interests you, and find the information you need in an instant.
And if your question is not on this page you can always write to us on WhatsApp at +39 3510043528 or by email at info@bicycleroma.com
INDEX
RENTAL & BIKE TOUR
RENTAL & BIKE TOUR
- Clothing (RENTAL & DAILY BIKE TOUR)
- Animals & Bike (RENTAL & DAILY BIKE TOUR)
- Luggage & Bike Rental and Tour (RENTAL & BIKE TOUR)
- Payment (RENTAL & BIKE TOUR)
- How to reach the Bike Point (RENTAL & BIKE TOUR)
- Booking confirmation (RENTAL & BIKE TOUR)
- Bike Damaged (RENTAL & DAILY TOUR)
- Bike Size (RENTAL & BIKE TOUR)
- Availability (RENTAL & BIKE TOUR)
- Documents (RENTAL & BIKE TOUR)
- Where to rent Bike (RENTAL & BIKE TOUR)
- Bike Stolen (RENTAL & BIKE TOUR)
- Manage Booking (RENTAL & BIKE TOUR)
- I received a Gift Card (RENTAL & BIKE TOUR)
- About private bike tour (RENTAL & DAILY BIKE TOUR)
- Languages (RENTAL & BIKE TOUR)
- Skill level (RENTAL & BIKE TOUR)
- Bad weather (RENTAL & DAILY TOUR)
- Long rental (RENTAL & BIKE TOUR)
- Beyond the bike (RENTAL & BIKE TOUR)
- Car Parking (RENTAL & BIKE TOUR)
- Rental and Tour Insurance Policy
- Refund for Rental and Bike Tour (RENTAL & BIKE TOUR)
- Tire puncture (RENTAL & BIKE TOUR)
- Customer Service (RENTAL & BIKE TOUR)
- Pick up service (RENTAL & BIKE TOUR)
- Bike & Animal Tours (RENTAL & DAILY BIKE TOUR)
- Bike & Children's Tours (RENTAL & BIKE TOUR)
- Bike Tours with Us (RENTAL & TOUR)
- Currency (RENTAL & BIKE TOUR)
COMPANIES AND SCHOOLS
BIKE HOLIDAY
BIKE HOLIDAY
- Purchase Gift Card ( or Gift Voucher) (BIKE HOLIDAY)
- Bike Holiday Assistance (BIKE HOLIDAY)
- Electric Bicycle for Bike Holiday (BIKE HOLIDAY)
- How to book a Bike Holiday (BIKE HOLIDAY)
- Bike Holiday Details (BIKE HOLIDAY)
- Documents (BIKE HOLIDAY)
- Manage Bike Holiday (BIKE HOLIDAY)
- Included & Excluded (BIKE HOLIDAY)
- My own Bike (BIKE HOLIDAY)
- The right Bike Holiday (BIKE HOLIDAY)
- Skill Level (BIKE HOLIDAY)
- Insurance Policy for Bike Holiday (BIKE HOLIDAY) (BIKE HOLIDAY)
- Refund for Bike Holiday (BIKE HOLIDAY)
- Bike Holiday (BIKE HOLIDAY)
- Luggage & Bike Holiday (BIKE HOLIDAY)
- Solo Travel (BIKE HOLIDAY)
- Bike Holidays & Kids (BIKE HOLIDAY)
STARRY NIGHTS
STARRY NIGHTS
- Purchase Gift Card - Gift Voucher for StarsBox Glamping (STARRY NIGHTS)
- StarsBox Experience (STARRY NIGHTS)
- StarsBox (STARRY NIGHTS) inclusions/exclusions.
- Introduction to StarsBox (STARRY NIGHTS).
- StarsBox (STARRY NIGHTS) Regulations.
- StarsBox & Animals (STARRY NIGHTS)
- StarsBox & Children (STARRY NIGHTS)
- StarsBox Terms and Conditions (STARRY NIGHTS)
- Woods Camp (STARRY NIGHTS)
RENTAL & BIKE TOUR
- Clothing (RENTAL & DAILY BIKE TOUR)
- Animals & Bike (RENTAL & DAILY BIKE TOUR)
- Luggage & Bike Rental and Tour (RENTAL & BIKE TOUR)
- Payment (RENTAL & BIKE TOUR)
- How to reach the Bike Point (RENTAL & BIKE TOUR)
- Booking confirmation (RENTAL & BIKE TOUR)
- Bike Damaged (RENTAL & DAILY TOUR)
- Bike Size (RENTAL & BIKE TOUR)
- Availability (RENTAL & BIKE TOUR)
- Documents (RENTAL & BIKE TOUR)
- Where to rent Bike (RENTAL & BIKE TOUR)
- Bike Stolen (RENTAL & BIKE TOUR)
- Manage Booking (RENTAL & BIKE TOUR)
- I received a Gift Card (RENTAL & BIKE TOUR)
- About private bike tour (RENTAL & DAILY BIKE TOUR)
- Languages (RENTAL & BIKE TOUR)
- Skill level (RENTAL & BIKE TOUR)
- Bad weather (RENTAL & DAILY TOUR)
- Long rental (RENTAL & BIKE TOUR)
- Beyond the bike (RENTAL & BIKE TOUR)
- Car Parking (RENTAL & BIKE TOUR)
- Rental and Tour Insurance Policy
- Refund for Rental and Bike Tour (RENTAL & BIKE TOUR)
- Tire puncture (RENTAL & BIKE TOUR)
- Customer Service (RENTAL & BIKE TOUR)
- Pick up service (RENTAL & BIKE TOUR)
- Bike & Animal Tours (RENTAL & DAILY BIKE TOUR)
- Bike & Children's Tours (RENTAL & BIKE TOUR)
- Bike Tours with Us (RENTAL & TOUR)
- Currency (RENTAL & BIKE TOUR)
COMPANIES & SCHOOL
BIKE HOLIDAY
- Purchase Gift Card ( or Gift Voucher) (BIKE HOLIDAY)
- Bike Holiday Assistance (BIKE HOLIDAY)
- Electric Bicycle for Bike Holiday (BIKE HOLIDAY)
- How to book a Bike Holiday (BIKE HOLIDAY)
- Bike Holiday Details (BIKE HOLIDAY)
- Documents (BIKE HOLIDAY)
- Manage Bike Holiday (BIKE HOLIDAY)
- Included & Excluded (BIKE HOLIDAY)
- My own Bike (BIKE HOLIDAY)
- The right Bike Holiday (BIKE HOLIDAY)
- Skill Level (BIKE HOLIDAY)
- Insurance Policy for Bike Holiday (BIKE HOLIDAY) (BIKE HOLIDAY)
- Refund for Bike Holiday (BIKE HOLIDAY)
- Bike Holiday (BIKE HOLIDAY)
- Luggage & Bike Holiday (BIKE HOLIDAY)
- Solo Travel (BIKE HOLIDAY)
- Bike Holidays & Kids (BIKE HOLIDAY)
STARRY NIGHTS
- Purchase Gift Card - Gift Voucher for StarsBox Glamping (STARRY NIGHTS)
- StarsBox Experience (STARRY NIGHTS)
- StarsBox (STARRY NIGHTS) inclusions/exclusions.
- Introduction to StarsBox (STARRY NIGHTS).
- StarsBox (STARRY NIGHTS) Regulations.
- StarsBox & Animals (STARRY NIGHTS)
- StarsBox & Children (STARRY NIGHTS)
- StarsBox Terms and Conditions (STARRY NIGHTS)
- Woods Camp (STARRY NIGHTS)
Clothing (RENTAL & DAILY BIKE TOUR)
Tips for choosing the right clothing
What clothes do I have to wear for a bike tour?
It is not necessary to wear specific or technical clothing. You should simply feel comfortable, so we suggest sneakers and long pants.
What clothes do I have to wear for renting a bike?
It is not necessary to wear specific or technical clothing. You should simply feel comfortable, so we suggest sneakers and long pants.
What clothes do I have to wear for a Bike Holiday?
- Comfortable and layered, depending on the season
- Rainwear (jacket, trousers, shoe covers)
- Comfortable shoes for pedaling, not with smooth soles
- Leisure Shoes
- Backpack on your shoulders.
- Sunglasses, also useful against insects
- Bandana, preferable to a hat (you will wear a helmet)
What clothes do I have to wear for StarsBOX?
- Comfortable and layered, depending on the season
- Pijamas
- Comfortable shoes
About the private bike tour (RENTAL & DAILY BIKE TOUR)
Here some answers about the meaning of private tour
Bike tours are private or group?
All our tours are small group tours up to 8/10 participants, it depends on the activity.
If you want a Private tour, in the meaning that you and your family/friends will be alone with the guide, please contact us in order to customize the quotation.
I want to do a tour only with the guide and no other strangers, can I do it?
Yes, of course. If you want a Private tour, in the meaning that you and your family/friends will be alone with the guide, please contact us in order to customize the quotation.
Can I customize a bike tour?
It would be great for us to customize the tour for you, according to your needs and our safety tips. But remember that only Private Tour can be customized. Contact us to quote your request.
How big the groups for tour are?
All our tours are small group tours up to 8/10 participants, it depends on the activity.
I have a large group of people ( more than 10 pax). Is it possible to have a private tour for us?
Of course, but for groups bigger than 10 pax we customize the tour because it concern about team buildings ( school, students, work groups acc..)
Contact our customer service to learn more.
Purchase Gift Card ( or Gift Voucher) (BIKE HOLIDAY)
read this article to know everything about purchasing the gift card
I would like to give somebody a gift card for bike tours or trips. Where do I buy it?
To purchase a gift Card for all our products you can visit our website at the following link:
For further information read this entire article, or contact us at +39 3338926204.
How does a Gift Card work?
- the card is valid for 1 year
- you can select one of the 3 proposed budgets
- it is not necessary to select a date
- the recipient, when he decides to book, will choose the experience he prefers by adding it to the cart (with any extras if interested). During check out he will enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
You can purchase the gift card on our official website directly at the following link:
How long is the gift card (gift voucher) valid?
The card is valid for 1 year
Which products are included in the gift card?
Gift card (or gift Voucher) is not for a specific product, but it is practically a money amount that the recipient can spend for any products he likes on our website. This means that the recipient can use it for Starsbox experience, also for bike tours, bike trips or other services available on our website.
I bought a gift card, how can the recipient book the experience?
The recipient will choose the experience he prefers by adding it to the cart (with any extras if interested). During check out he will enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
Purchase Gift Card - Gift Voucher for StarsBox Glamping (STARRY NIGHTS)
Read Carefully to know anything about this product
I would like to give somebody a gift card for Starsbox Experience. Where do I buy it?
To purchase a gift Card for Starsbox Experience you can visit our website at the following link:
For further information read this entire article, or contact us at +39 3338926204.
How does a Gift Card work?
- the card is valid for 1 year
- you can select one of the 3 proposed budgets
- it is not necessary to select a date
- the recipient, when he decides to book, will choose the experience he prefers by adding it to the cart (with any extras if interested). During check out he will enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
You can purchase the gift card on our official website directly at the following link:
When you have made the purchase, notify it at this phone number +393338926204, the pdf with the official Starsbox graphics will be sent you, so you can print it to give as a voucher.
How long is the gift card (gift voucher) valid?
The card is valid for 1 year
Which products are included in the gift card?
Gift card (or gift Voucher) is not for a specific product, but it is practically a money amount that the recipient can spend for any products he likes on our website. This means that the recipient can use it for Starsbox experience for sure but also for bike tours, bike trips or other services available on our website.
I bought a gift card, how can the recipient book the experience?
The recipient will choose the experience he prefers by adding it to the cart (with any extras if interested). During check out he will enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
Animals on bikes (RENTAL & DAILY BIKE TOUR)
Riding you bike with your puppy
I rented a bike, can I take my puppy with me?
Only small size puppy can be admitted, you can put them in the basket. But please note that the ride could be uncomfortable for them.
Bike & Animal Tours (RENTAL & DAILY BIKE TOUR)
Enjoy your tour with your animal friends
I booked a bike tour, can I take my puppy with me?
Only small size puppy can be admitted, you can put them in the basket. But please note that the ride could be uncomfortable for them.
Starsbox & Animals (STARRY NIGHTS)
StarsBOX ROMA stay: animals admitted or not
I have a booking for StarsBOX ROMA, can I take my puppy with me?
We really love animals, and the nature sourrounding the StarsBOX would be a perfect place for them, unfortunately our friends can't be admitted to the experience because the wood cabin isn't big enough to host them
My dog is very small, can I take it with me?
Even if the size of you puppy is really small we can't admit it because inside the StarsBOX there is only place for the king bed and it means that it would sleep on it, for hygenic reasons we can't.
Bike Holiday Assistance (BIKE HOLIDAY)
All you need for your trip
What kind of support do you offer while on a trip?
We completely support you both on and off the bike.
We always have one guide in our support vehicle (shuttle in tow) and another guide on the bike at the head of the group.
While traveling our staff, in case of necessity, will change your tire for example, or call for the shuttle or shuttle you up the hill, they will provide you with local insights and make sure everyone is enjoying their ride.
Off the bike, your guides keep being at your service to help you with anything you need till the end of the holiday.
What is the shuttle in tow service?
This service we offer in our bike holidays is really important to guarantee a safe and carefree experience.
Let's say you're tired after a long and challenging ride, and you need some rest, or you can't end the tour because of heachache or other healthy problems...
With our shuttle in tow you're safe and you can feel free to use it according to your needs.
How many people will be our guides on the bike trip?
It depends on the number of participants, but usually there will be one guide on a bike at the head of the group and another one (guide or driver) for the shuttle in tow.
Availability (TROVARE COLLOCAZIONE)
Do you have bikes available for today/tomorrow/that day?
If you want to rent a bike or book one of our tours try to make a reservation right on our website at the following button
If you prefer contact our customer care service at +39 3510043528
I would like to rent a bike but I can't do it on your website, it seems there is no availability. How can I make the reservation?
Sometimes we block reservations to avoid overbooking, especially during weekends or holidays.
We recommend that you call customer service to proceed with the request for availability.
Customer care service at +39 3510043528
Bad Weather (RENTAL & DAILY TOUR).
What happens in case of rain
What if it rains?
In case of very bad weather (heavy rain, storm or similar), the tour can be postponed to another day or timetable. If you prefer it can be delated. In case of drizzle and mizzle we will provide raincoat for all participants but the tour is confirmed.
I have a booking for today but it's raining, is the tour confirmed?
In case of very bad weather (heavy rain, storm or similar), the tour can be postponed to another day or timetable. If you prefer it can be delated. In case of drizzle and mizzle we will provide raincoat for all participants but the tour is confirmed.
In case of rain, can I cancel the tour?
In case of very bad weather (heavy rain, storm or similar), the tour can be postponed to another day or timetable. If you prefer it can be delated. In case of drizzle and mizzle we will provide raincoat for all participants but the tour is confirmed.
Luggage during rental and bike tours (RENTAL & TOUR)
If you have luggage or bags with you and you don't know how to join the activity
I have a bike rental/tour, and I have my luggage with me. How can I do?
In order to join the activity without worries, you can leave your luggage at our bike point, safely stored for the entire duration of the activity.
I left my luggage at the Bike Point, but is has been stolen or damage. Who pay for it?
Keeping your luggage in our Bike Point it's a kindness we do to you. But sometimes our staff have to move away from there ( to recover people with flat tire for example), and we can't be responsible for damage or theft of your luggage.
If you don't want worries about it, we suggest you to leave your luggage at an official store luggage.
I have a bag, can I take it with me?
Yes, you can take it with you on your back or in case it is quite small ( 6L) you can also store it in the handlebar bag of the bike.
Beyond the Bike (RENTAL & DAILY TOUR)
All services we provide you to better your experience
Can you help me look for a hotel where to sleep the day before or the day after the activity?
Of course we can! Bicycle Roma is part of a big bike friendly family:
ROMA 'N BIKE.
It's about a cycle-tourism platform where a lot of activities work togheter to give you the best experience in ROME and around it.
All suggested facilities over there, are very good quality!
Check more on the button below
I don't know where to eat, can you help me?
Of course we can! Bicycle Roma is part of a big bike friendly family:
ROMA 'N BIKE.
It's about a cycle-tourism platform where a lot of activities work togheter to give you the best experience in ROME and around it.
All suggested facilities over there, are very good quality!
Check more on the button below
I need mechanical assistance on my bike, can you help?
- If you have rented one of our bikes in Rome and have purchased the RESCUE COVER, call us, we will come to your aid. Contact our customer care by whatsapp +39 3510043528 .
- If you are traveling with us on one of our trips or bike tours, don't worry! your guide will help you with this issue.
- If you're riding your own bike around Rome we know many activities that can help you, check them on ROMA 'N BIKE platform, section "bike operator" by clicking on the button below.
I would like a packed lunch before joining the bike activity, can you help?
We can help you for sure if you call us in advance.
We're connected to many other activities in the area and we can arrange this for you.
Call us at least 24h before the bike activity.
Contact our customer care by whatsapp +39 3510043528 .
Electric Bicycle for Bike Holiday (BIKE HOLIDAY)
Which kind of bike you will ride if you rent our Bike Holiday
Which kind of bikes we're going to ride during the bike Holiday?
For the entire duration of the trip you're going to ride an electric Mountain bike Front for about 100 km range, with central motor (70Nm).
Battery 630 Wh.
Bicycle Rome for Businesses (BUSINESS & SCHOOL)
I would like to organize a team building, do you offer this service?
Of course we do! We will be happy to help you organize a wonderful experience for your company members. We do daily bike trips, trekking, woods camp, or even bike holidays.
Contact us, you will be sent a pdf with all services we offer, or click on the presentation below to view some explanation slides.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Wood Camp Activity presentation
What type of services do you offer to Companies?
We will be happy to help you organize a wonderful experience for your group. We do daily bike trips, trekking, woods camp, or even bike holidays.
Contact us, you will be sent a pdf with all services we offer.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Wood Camp Activity presentation
Will participants ride regular or electric bikes during their ride?
They can ride both, it depends on:
- what's your goal (relaxing ride, sport effort, or other)
- your group physical preparation
- which itinerary you have chosen and how much time you have to go across
Please note that the entire group have to ride the same bike in order to pedal all at the same speed and to front the same effort.
From how many people do you organize a team building?
We don't have a minimum number of participants for our customized bike trip, but some costs of services can change based on the total number of participants (see for example home delivery service)
We suggest you to contact us, we will help you to find the best solution for your needs.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
What is the maximum number of people can participate in the team building?
Our fleet is large, we can organize events up to 100 people, and if you need more bikes, don't worry we can still arrange the best solution for you.
How many people from your staff there will be during the activity?
In order to ensure you the perfect running of the event, every 15 people there will be one of our staff.
Can we customize the itinerary of the ride according to our goal?
Of course you can!, contact us to discuss every details about the itineray. We will suggest you the ideal one to keep everyone safe and entertained.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Can you provide packed lunch for participants during the event?
Yes we can! We have collabs with a lot of food activities along all the itineraries, just let us know while we make arrangements.
Which destinations do you suggest for Team Building?
We offer activities in Rome, Roman Castles, Latium counties. Every destination has something special. Contact us to discuss which one is the best solution for you.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Bicycle Rome for Schools (BUSINESS & SCHOOL)
All services and information you need if you are a school
I would like to organize a bike trip for my class, do you offer this service?
Of course we do! We will be happy to help you organize a wonderful experience for your class. We do daily bike trips, trekking, woods camp, or even bike holidays.
Contact us, you will be sent a pdf with all services we offer, or click on the presentation below to view some explanation slides.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
What type of services do you offer to schools?
We will be happy to help you organize a wonderful experience for your class. We do daily bike trips, trekking, woods camp, or even bike holidays.
Contact us, you will be sent a pdf with all services we offer.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
From what age do you suggest a bike trip to a School class?
For safety reasons, for our bike trips, we recommend an age not younger than 14.
Will students ride regular or electric bikes during their ride?
They can ride both, it depends on:
- what's your goal (relaxing ride, sport effort, or other)
- the physical preparedness of your students
- which itinerary you have chosen and how much time you have to go across
Please note that the entire group have to ride the same bike in order to pedal all at the same speed and to front the same effort.
From how many students do you organize a bike trip?
We don't have a minimum number of participants for our customized bike trip, but some costs of services can change based on the total number of participants (see for example home delivery service)
We suggest you to contact us, we will help you to find the best solution for your needs.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
What is the maximum number of students that can participate in the bike trip?
Our fleet is large, we can organize events up to 100 people, and if you need more bikes, don't worry we can still arrange the best solution for you.
How many people from your staff there will be during the bike trip?
In order to ensure you the perfect running of the event, every 15 people there will be one of our staff.
Can we customize the itinerary of the ride according to our goal?
Of course you can!, contact us to discuss every details about the itineray. We will suggest you the ideal one to keep everyone safe and entertained.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Can you provide packed lunch for my students during the bike trip?
Yes we can! We have collabs with a lot of food activities along all the itineraries, just let us know while we make arrangements.
Which destinations do you suggest for School activities?
We offer activities in Rome, Roman Castles, Latium counties. Every destination has something special. Contact us to discuss which one is the best solution for you.
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Bike damage or theft (RENTAL & DAILY TOUR)
Here is what happen if your bike is damaged
In Italy there is no insurance that covers damage or theft of bicycles on the road.
It is only your responsibility.
Call us immediately to receive our assistance.
Damages will be quantified as you return to the rental point.
LIST OF COMPENSATION FOR ANY DAMAGES
Padlock keys: €15.00
Helmet: €30.00
E-bike Loss/theft: €1,050.00
Loss or damage to the battery charger: €60.00
Damage to the frame: will be quantified on site
Battery: €450.00
Loss/Theft of Classic Bike: €250.00
Loss of Smartphone Support: €10.00
Anti-theft chain: €30.00
Bike Holiday (BIKE HOLIDAY)
What kind of bike trip is it?
Choosing one of our Bike Trips means coming into contact with the traditions, history, gastronomy, art and nature of the chosen destinations, strengthening the connection between the participants of the group.
Is the bike holiday safe?
Our Bike Holiday are safety experience, you will ride your bike just behind your guide but you will always have our shuttle in tow. In case of tiredness or physical problem you could keep on traveling with us .
Is it challenging?
Our Bike Trip are far from the common ones. What is important for us are the experiences you'll do along the way, not really the lenght of the track.
I have luggages with me, what can I do?
Don' t worry about your luggage, we offer the transfer service (1 luggage per person included) all the trip long.
Is the departure always guaranteed?
No it isn't. Our bike Holidays have minimum number of participants.
If we don't reach that number for that trip you'll get the fully refund.
I would like a single room. Is it possible?
Yes of course, if you don't want to share the room with nobody, you can ask for a single room, but there will be an extra to pay. Remember to select the EXTRA SINGLE ROOM option during the booking of your trip in order to assure you this extra service.
Bike Trips & Kids (BIKE HOLIDAY)
To resolve all your doubts about children and bicycle travel experiences
Can I take my kid with me?
The minimum age on most of our scheduled departures is 16. However, we could customize the trip to suit your family’s interest and riding abilities.
Contact us to request more information.
What's the minimum age to take part to one of your bicycle travels?
The minimum age on most of our scheduled departures is 16. However, we could customize the trip to suit your family’s interest and riding abilities.
Some of our bike holidays (especially those taking place inside Rome) can be suitable also for younger children.
Contact us to request more information.
Is it safe for my children to travel with us?
Not all our bicycle travels are on cycle path or inside green areas, some of them take place along open car traffic streets (or traffic-limited roads) and it could be unsafe to ride with children. Anyway some of our bike trips are more safe (especially those taking place inside Rome) and they can be suitable also for younger children.
Contact us to request more information.
Will it be challenging for my children?
Going on a Bike Holiday means that you'll have to ride for a few hours a day on electric bike. There will be many breaks of course, but some of our itineraries could be tiring for children. It can be challenging for children younger than 16, who cannot use e-bike but only regular bike. (without a pedal assistance they would have to pedal by their own muscle power all day long)
Contact us before booking, we'll suggest you the right choice for your family needs.
How can I book a Bike Holiday for me and my children?
You can book it by selecting the number of adults and young participants but remember, the minimum age on most of our scheduled departures is 16. If your children are younger please contact us before booking. We'll suggest you the right choice for your family needs.
My baby can't pedal because is too young, can I take him/her with me?
All babies up to 20 kg, can travel on baby rear seat of the bike. Please note that it might be uncomfortable for children to remain seated for so many hours on the bike rear seat. For this reason we can suggest you the easiest and shortest trips to not to stress your babies.
Contact us before booking, we'll suggest you the right choice for your family needs.
Bike Holiday Details (BIKE HOLIDAY)
Once you booked your trip, here is what happened
I booked a bike Holiday, where do I get all information about hotel, meeting point ecc?
Once you booked your trip, you will receive a confirmation email, where you will only find booking references.
A summary with all information in detail will be sent to you about 10 days before the departure.
What kind of information do I need after booking my Bike Holiday?
In the summary you will receive about 10 days before the departure there will be
- Hotel name and address
- Meeting Point address
- Meeting time
- What to bring ( clothing, medicines, others)
- What's included
- What's NOT included
- Itinerary
- Contacts
I've just booked my Bike Holiday, what now?
Once you booked your trip, you will receive a confirmation email, where you will only find booking references.
After this we will send you a Travel Contract which has to be signed and sent back to us to validate it.
A summary with all information in detail will be sent to you about 10 days before the departure.
I booked a Bike Trip but I still haven't received the Travel Contract, what can I do?
Don't worry, we will send it again.
Please check in your spam box before.
If you still haven't found it contact us
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Bike size (RENTAL & BIKE TOUR)
Check this bike size guide to find the perfect one for you
Adult City Bike size ( Electric & Regular)
Adult Mountain Bike size ( Electric & Regular)
Junior Bike size ( Electric only 24" & Regular)
I'm not experienced in riding bike, which size do you suggest?
If you are a less experienced rider, and your height is between two sizes, the smaller of the two is usually a better choice.
Which is the minimum height to ride an electric bike?
It is possible to get on our e-bikes with a minimum height of 140cm, with a good confidence in riding the bike.
Which kind of bike can my son/daughter ride?
Children up to 140 cm (or older than 12 years old) can ride regular bike.
Children up to 20 kg can stay on the rear baby seat.
Children between 5 and 9 years can also stay on a trailer bike.
Bike Theft (RENTAL & BIKE TOUR)
What happened in case of Bike Stolen
Who's responsible for the theft?
It's you! We'll give you the tools and knowledge you need to protect your bike, but it's up to you to return everything we offer.
I tied up the bicycle like you told me, but they stole it anyway. Is it my fault?
Yes, it is. Even if you did everything right, it's up to you to check your bike and make sure it's safe at all times.
They stole the bike, what now?
Call us immediately, we will give you assistance to report the theft to the competent authorities. As you're the only responsible for the theft, you'll pay the amount of the value of the bike stolen
Contact us +39 3510043528
Is there an Insurance Policy for bike theft in Italy?
Unfortunately, in Italy this kind of Insurance Policy doesn't exist.
Bike tours with us (RENTAL & TOUR)
All you need to know about touring with us
At what time do I have to come to the meeting point?
Please arrive at the meeting point 15 minutes before the starting time which is written on your booking details.
When I arrive at the meeting point what do I have to do?
Once arrived, show up to our staff with your booking reference. We will take care of you.
If the group is complete your guide will start the briefing about safety, how to ride the bike, and more.
I'm not experienced, can I rent a bike or book a tour?
Not every tour is similar to another, someone is easy with a path on streets not opened to car traffic, and some other is more difficult with the road surface are unsafe such as cobblestones on Appian Way.
Before making a reservation please contact us in order to verify your skill and suggest you the best solution for you.
It is my first time on a bike, can I do the tour?
Remember that you'll ride on possible dirt roads or roads open to traffic, so you will need good bike skills. Talk about it with your guide.
Confirmation of reservation (RENTAL & BIKE TOUR)
How to confirm you that reservation is done
How do I know if the reservation is confirmed?
After purchasing the activity, check your inbox, you will receive a confirmation e mail with all booking references.
Remember that you can always check and manage your booking by using your personal area by clicking on the button below
Is my booking confirmed?
After purchasing the activity check your inbox, you will receive a confirmation e mail with all booking references.
Remember that you can always check and manage your booking by using your personal area by clicking on the button below
I haven't received the confirmation email, what can I do?
First of all, check in your Spam.
If you don't find it nether there, ask for our teammate to get helped.
I have problems with my inbox mail, how can I find my booking confirmation?
If you can't find the confirmation email nether in your Spam and in box, ask for our teammate to get helped.
Car Parking (RENTAL & BIKE TOUR)
Where do I leave my car near by the Bike Point?
I have a reservation at Appia Antica Bike Point, is there a parking nearby?
If your booked at Appia Antica Bike Point you can park at the street sides of Via di Cecilia Metella.
I booked my experience / bike at Lungotevere Bike Point, where can I leave my car?
If your booked at Lungotevere Bike Point you can park in the blue signs parking, but remember to pay the parking fee at the automatic pay desk or by "Easypark" app.
Is there a car parking near your bike point at Via del Gesù?
If your booked at Via del Gesù Bike Point, we suggest you not to come with the car because it's inside the ZTL area. If you prefer you can park at Lungotevere near by Tiberine Island and come to us on foot.
How to pay (RENTAL & BIKE TOUR)
Read for know more about payment of our services
Which are the payment online methods?
You can pay by:
- Credit card / Stripe
- Paypal link ( by contacting us before the booking to receive the payment link)
- Bank transfer ( by contacting us before the booking to receive the IBAN)
- Satispay ( by contacting us before the booking ).
Can we pay directly at the Bike Point?
Yes, but until you won't come the reservation is not confirmed.
You can pay at arrival by:
- Cash
- Credit card
- Satispay
How to book a Bike Holiday (BIKE HOLIDAY)
Follow these instructions to book your trip
How can I book my Bike Holiday?
- Go online at our website.
- Click on "Bike Travel" and choose the one that fits you.
- Every Bike Holiday has fixed departure date. If your choice is not available for the date you would travel, check the other trips offered to find other dates available.
- Then add it to cart and follow the instruction to finalize the payment.
I would like to book a bike holiday, but the one I chose isn't available for the date i'm traveling to. What can I do?
Every Bike Holiday has fixed departure date. If your choice is not available for the date you would travel, check the other trips offered to find other dates available.
How far in advance do I need to book?
We recommend booking your trip at least 90 days prior to departure.
Trips do sell out or become otherwise unavailable, so booking early or as soon as you are committed to traveling with us is the most reliable means of ensuring a spot on your dream vacation. Based on availability, last-minute bookings can be accommodated up to two weeks prior to departure when possible. Whenever you are ready to book, contact us or book here on the button below
What is the cut off time to book a bike holiday?
Last-minute bookings can be accommodated up to two weeks prior to departure when possible.
How to Reach the Bike Point (RENTAL & BIKE TOUR)
If you take public transports, here you'll find the directions
How do I get to Lungotevere Bike Point?
If you're coming by bus, take the following N. 982; C3; n3s; n201 .
Bus Stop "Cinque Giornate".
If you're coming by metro, take the Red Line (A), LEPANTO Stop, then walk along the Tiber River until you reach Lungotevere delle Armi N.44. In front of you there will be a Blue gate, press the white button on your left inside the red vertical sign.
I'm at the Lungotevere meeting point , but I can't find you. Where are you?
In front of you there is be a Blue gate, press the white button on your left inside the red vertical sign. Once opened the gate go downstairs. You'll find our store next to a paddle court.
How do I get to Appia Antica Bike Point?
If you're coming by bus, take the N. 600, till the last Stop .
If you're coming by metro, take the Red Line (A), ARCO DI TRAVERTINO Stop, then take the 600 Bus till the last Stop. We're next to the Cafè on the corner of the street.
How do I get to Via del Gesù Bike Point?
If you're coming by bus, take the following N. 51; 87; 628; 30.
Bus Stop "Corso Vittorio Emanuele" and then by walking and following the Google Map Directions.
Google Maps directions from the bus stop.
Google Map Direction From Bus Stop
If you're coming by metro, take the Blue Line (B), COLOSSEO Stop
Customer Service (RENTAL & BIKE TOUR)
For emergency or in case this help center can't help you
For emergency or in case this help center can't help you
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer care by whatsapp +39 3510043528
Documents (BIKE HOLIDAY)
Don't forget your documents for the activity
Which are the documents needed for rental/ tour/ bike holiday?
Before to start the activity, check in at our staff with your documents. We ask for:
- Identity card
- Driver's license
- Passport
All documents MUST HAVE to be VALID (not expired).
I forgot my document, can i proceed with the activity I booked?
Unfortunately without a document we can't rent the bike. Even if you have a tour or an bike Holiday we can't let you leave without a valid document for safety reasons.
In this case NO REFUND is issued.
I didn't realize that my document is expired. Can I still take part to the activity?
We're sorry, but without a valid document you can't partecipate to any activity of ours.
In this case NO REFUND is issued.
Documents (RENTAL & BIKE TOUR)
Don't forget your documents for the activity
Which are the documents needed for rental/ tour/ bike holiday?
Before to start the activity, check in at our staff with your documents. We ask for:
- Identity card
- Driver's license
- Passport
All documents MUST HAVE to be VALID (not expired).
I forgot my document, can i proceed with the activity I booked?
Unfortunately without a document we can't rent the bike. Even if you have a tour or an bike Holiday we can't let you leave without a valid document for safety reasons.
In this case NO REFUND is issued.
I didn't realize that my document is expired. Can I still take part to the activity?
We're sorry, but without a valid document you can't partecipate to any activity of ours.
In this case NO REFUND is issued.
Where do I pick up the bikes I rent? (RENTAL & BIKE TOUR)
We have several bike rental in the city, find here the nearest to you
I am in the city center, where do I pick the bike if I want to rent it?
We are in the main city center, at Piazza Venezia Bike Point (via del Gesu), or next to the River Tiber Cycle Path, at Ondina sports club (Lungotevere delle armi 44).
If you need the google map position of both rental click on the buttons below
River Tiber Cycle Path Rental Point
For further information read the article "How to reach the bike point"
If I want to ride along Appian Way (Appia Antica), where do I pick the bike if i want to rent?
To have a beautiful ride along Appia Antica (Ancient Appian Way), you can pick up the bike at our Bike Point right there (in via appia antica 175).
If you need the google map position click on the button below
For further information read the article "How to reach the bike point"
Starsbox Experience (STARRY NIGHTS)
Here some details to let you know how it works
Is there a bathroom?
Yes there is. The bathroom is really tiny but has the essentials you would need: toilet and little sink. Outside, just next to it, you'll find the outdoor shower with curtain. All with hot water.
How big is the Starsbox?
Starsbox is big enough for a king size bed, no more than this.
Can I take my children with me?
Of course, you can book this experience including children too, but please remeber they will sleep sharing the bed with parents.
How does the self checkin work?
It is very simple!
Few days before arrival you will be asked to send your documents throught whatsapp. The day of the experience you will be sent a short code that you need to dial once arrived infront of the gate.
There you'll find a keyboard locker on the leftern side of the gate, where you are supposed to enter the received code.
At this point the locker will open and you'll find the keys of the gate and of Starsbox.
How does the self check out work?
The check out has to be within 10 am. After closing Starsbox and turning off all electric devices:
- Go out the gate and leave the keys in the mailbox outside the gate
- Notify the host you are leaving with a message
Where we will have breakfast?
For the season 2024 Breakfast will be self service, so you'll find all you need at the back of the Starsbox, inside a specific locker.
I need help, who can I call?
Starsbox is inside a private farm, where the owner lives too.
If you need any help you can ask her or in case of questions or other emergences you can cal our customer care at +39 3338926204.
I'm at the Starsbox location but the secret code doesn't open the gate, can you help?
The keyboard of the locker on the leftern side of the gate, let you dial the secret code to rescue the keys of the gate and the Starsbox. The code won't open the gate, it will open the locker. Then take the keys and come in
I haven't received the secret code to dial on the keypad, how can I go inside?
If you haven t received the secret code yet, contact our customer care. We will provide one for you!
Call our customer care before arrival time at +39 3338926204.
Manage Bike Holiday (BIKE HOLIDAY)
How can I manage my Bike Holiday?
Each trip is carefully organized in every aspect, and modifying it by yourself is not possible. We are happy to help you to manage it in order to satisfy your needs. Please contact us
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer service by whatsapp +39 3510043528.
I need to change my Bike Trip, what can I do?
We are happy to help you to manage it in order to satisfy your needs. Please contact us
- Contact our customer care by asking for our teammate after AI chatbot
- Contact our customer care by email info@bicycleroma.com
- Contact our customer service by whatsapp +39 3510043528.
Manage booking independently (RENTAL & BIKE TOUR)
This is how you can manage your booking by yourself
I have a reservation, how can i check or modify it?
I have a reservation, how can i check or modify it?
You can totally manage your booking, reschedule, request cancellation, view cancellation policy, sign waiver, and check all the other details of your reservation.
Something unexpected happened, how can I change my reservation?
You can totally manage your booking, reschedule, request cancellation, view cancellation policy, sign waiver, and check all the other details of your reservation.
If you still need support, please contact us.
I received a Gift Card
You received an amazing gift, read here to know how to use it
I received a Gift Card, how do I use it?
You can choose the experience you prefer by adding it to the cart (with any extras if interested). During check out please enter the gift card code, in this way the system will automatically deduct the amount of the gift, leaving only the added services or the residual balance to be paid.
What can I book with a Gift Card?
If you recieved our gift card (or gift voucher) you can use it to purchase whatever you like on our website. You can choose between all sections available on our menu ( Ebike Tours, Ebike Travel, Starsbox, Woods Camp)
How long is the Gift Card Valid?
The Gift Card (of Gift Voucher) is valid for 1 year.
Included & Excluded (BIKE HOLIDAY)
What is included in our Bike Holidays
I would like to book one of your bike holidays, what's included?
Not each trip is the same! You can check what's included in the specific section of the trip you like, on our website.
Anyway, it is quite always included:
- Accommodation in the chosen facility
- Electric bike tours of the chosen itinerary
- Dedicated local guide for all the trip long
- E-bike equipped with helmet, chain and lights for the night
- Medical and baggage insurance
Sometimes it is also included:
- Food and wine tastings
- Dinners or lunches
- Museum or other tickets entrance
- Luggage transfer
- Shuttle on tow
- Train tickets
What isn't included in the Bike Holiday you offer?
In order to read the full list of what in NOT included, go to the specific section of the trip you like, on our website.
Anyway, it is quite always excluded:
- Meals not mentioned in “what's included?”
- Drinks and snacks
- City tax (to pay at the arrival)
- Arrival journey to the meeting point, and return home journey
- Extra nights
- Different accommodation from the one mentioned in what is included (Single rooms or extra beds have extra costs)
- Anything not specified in "what's included?"
Starsbox inclutions /exclutions (STARRY NIGHTS)
What is included in our Bike Holidays
What is included in Starsbox experience?
Please note that every proposal is different, so check the details in the product you would like to buy, before booking. (see them on the button below).
Anyway, the only night in Starsbox includes:
- Night in StarsBOX for 2 people
- Self-service breakfast (Mixed coffee pods, Filters for tea or herbal teas, Biscuits, Organic Honey)
- Linens and blankets
- Deck chairs and outdoor table on the pitch
What is excluded from Starsbox experience?
Please note that every proposal is different, so check the details in the product you would like to buy, before booking. (see them on the button below).
Anyway, usually it's excluded:
- Towels are NOT included.
- Anything not specified in "price includes".
(The overnight stay for children must be selected as an extra service.)
Insurance Policy for Bike Holiday (BIKE HOLIDAY)
Know more about the insurance for your bike trip
Is the insurance policy included in my Bike Holiday?
Yes, it is. Your policy covers medical baggage assistance up to 1000 euro.
The deductible applied for each practice is 50 euros.
Check all the details of the insurance at the attachment below, at the end of this article.
How can I increase my insurance limit?
If you need a higher insurance limit, please contact us. We will help you with this deal.
Do I need an insurance for my Bike Holiday?
Medical Baggage Insurance Policy is included in your package, if you want the basic one.
Your policy covers medical baggage assistance up to 1000 euro.
The deductible applied for each practice is 50 euros.
Check all the details of the insurance at the attachment below, at the end of this article.
If you need a higher insurance limit, please contact us. We will help you with this deal.
Single Trip Multi-Risk Group Policy
Insurance Policy for rental and tours (RENTAL&TOUR)
Know more about Insurance for rental and tour services
Is the insurance included in my rental or tour?
NO, it isn't. You can activate your policy for being covered on civil liability + accident+ legal costs, by clicking on the button below
Remember:
It is mandatory to sign the liability release you received by mail, or directly at the store before the start of your experience.
Is the insurance for damages and theft included in my rental or tour?
NO, it isn't. In Italy this kind of Insurance for bike doesn't exist.
In case of damage to bike or theft of it, you'll be the only responsible .
StarsBOX introduction (STARRY NIGHTS)
If you want to know more about Starsbox Roma
I don't know what StarsBOX is, can you explain it?
This is a Glamping experience, the only one in Rome.
The Starsbox is an all-wooden cabin, immersed in the olive grove of a farm in the heart of the Via Appia Antica Regional Park. An open-air museum outside the gate.
The Starsbox has a completely opening roof so you can spend the evening or even the whole night, comfortably lying on the bed admiring the starry sky.
If you want to know more and find out all our Starsbox experiences click on the following button.
What is Starsbox?
This is a Glamping experience, the only one in Rome.
The Starsbox is an all-wooden cabin, immersed in the olive grove of a farm in the heart of the Via Appia Antica Regional Park. An open-air museum outside the gate.
The Starsbox has a completely opening roof so you can spend the evening or even the whole night, comfortably lying on the bed admiring the starry sky.
If you want to know more and find out all our Starsbox experiences click on the following button.
Where is Starsbox? How can I reach Starsbox?
Starsbox is immersed in the olive grove of a farm in the heart of the Via Appia Antica Regional Park. It is a private and quite property, and no public transport reach it.
We suggest you to come with a taxi, or by bicycle if you reach our rental bike point at via Appia Antica. Here following the Google map links.
What can we do during Starsbox experience?
The experience of a night in Starsbox is already beautiful in itself.
But we thought we'd combine it with additional services that will make everything even more special and engaging! You can have a picnic, or have dinner in a vineyard or even have a private yoga lesson among the olive trees.
All you have to do is choose the option that best suits you.
How long is the Starsbox stay?
You can stay in Starbox as many nights you want! We are happy to guest you for all the time you'll stay!
Bike & Children's Tours (RENTAL & BIKE TOUR)
Can kids take part to all the tours?
Can my kids take part to all the tours you offer?
Of course yes, if they travel on the baby rear seat of the bike.
Instead we require a minimum level of confidence with the regular bike if they pedal alone, because it could happen to ride along opened car traffic streets.
Inexperienced children can ride streamer bike
Please remember:
For a safer experience we recommend booking a tour with a route not open to car traffic such as Appia Antica or Villa Borghese.
Can my son/daughter ride electric bike?
We strongly recommend renting electric bikes only in the case of very experienced children, otherwise it could be dangerous for them to ride a vehicle that reaches 25km/h on rough roads or roads open to traffic.
Anyway, electric bikes are only from 150 cm height.
My own Bike (BIKE HOLIDAY)
If you decide to travel with your own bike
Can I do the bike trip with my own bike?
Yes, you can use your own bike instead of one of ours, but please note that if anything occurs we can't grant the right assistance to it (we will travel taking all tools to repair our bike and isn't sure they will fit for your bike).
Is there a discount if I take my bike on the trip?
Yes, you'll pay 25 euro less per bike for each day of the trip. But please note that if anything occurs we can't grant the right assistance to it (we will travel taking all tools to repair our bike and isn't sure they will fit for your bike).
What happened if my own bike broke up during the bike holiday?
We are there to help you! Will travel taking all tools to repair our bikes but isn't sure they will fit for your bike. We will try for sure, but it's only your responsibility if we can't repair it and you won't have a bike to use.
The right Bike Holiday (BIKE HOLIDAY)
Read carefully to find which Bike Trip suits more to you
How can I choose the right Bike Trip for me?
Not all the Bike Trips we offer are the same! Some one are really easy, Some other are challenging. We split the offers also using categories to let you find what is more suitable for your needs.
Before booking check these important information about our travels:
- Difficulty level
- Maximum difference height (if we ride in mountains, woods or hills)
- Categories (what are you interested in?)
- Audience the trip is for
If you're unsure even after reading these descriptions, contact us. We will help you to take the right choice.
What to I have to know before booking a Bike Trip?
- Departure is guaranteed upon reaching the minimum number of participants. If this does not happen, you can change your trip or ask us for a full refund of the amount paid.
- For organizational reasons, the hotel could accommodate the participants in another connected structure, with equal treatment.
- Some accommodation facilities may request a credit card at check-in as a guarantee for any consumption or extra services (minibar, spa entrances,...). The card is unlocked at check out.
- The itinerary may undergo changes before and/or during the holiday for organizational reasons, climatic conditions (intended exclusively for strong thunderstorms and not drizzle) or for provisions of the local authorities.
- No refund will be provided for changes or failure to carry out the program due to the causes mentioned above. In the event of closures that cannot be foreseen at the time of publication of the program, we will replace the scheduled visit with other places of interest.
Do I have to be an experienced rider to take part to one of yours Bike Holiday?
- We look forward to seeing you in good shape to tackle this itinerary: carefully check the level of difficulty and the itinerary of the route, and ask us for help in case of doubts.
- It is essential to know how to ride a bicycle with a minimum of experience in using it.
- People deemed by our guide to be unsuitable for the trip, or with physical problems that preclude the trip safely, will not be admitted to the group.
- There will be no refund for non-ELIGIBLE people.
Languages spoken (RENTAL & BIKE TOUR)
For a customized tour ask for it in your language
In which language can I do the tour?
You can take the tour in English, French, Spanish.
Just select your language during the reservation.
Skill Level (BIKE HOLIDAY)
What to know about riding skills for our activities
Do I need to have experience riding to take one of your trips?
A minimum level of confidence is required in using the bike because the roads we will travel on will not all be asphalted and on cycle paths, but we will also pedal on uneven surfaces and ancient roads.
Some of our bike trips also require basic training, although we will be using electric bikes.
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
I'm not used on biking, what is the skill level required?
Balance is essential, as basic skill level on biking.
If you don't fell safe riding please do not book bike activities.
Instead, if you have basic skills, but you want to take part to an activity without worries we suggest you Villa Borghese Area to take a ride.
I don' t feel comfortable on riding in open car traffic streets, what do you suggest?
There aren't many cycle paths in Rome but riding with a guide will be safer for almost the tours we offer.
If you want to rent a bike and pedal by your own instead, we suggest the Villa Borghese Park or Appia Antica path ( but this last has cobblestone surface so please pay attention not to fall down!)
Do you want to follow safe routes? Visit the Roma’n Bike website at the link below, where you’ll find a whole cycle network waiting to be explored.
I am an experienced biker, which activity is the best for me?
We're happy to hear it! You can take part to all our products!
Long tours, or challenging bike Holidays will be great for you!
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
Skill Level (RENTAL & BIKE TOUR)
What to know about riding skills for our activities
Do I need to have experience riding to take one of your trips?
A minimum level of confidence is required in using the bike because the roads we will travel on will not all be asphalted and on cycle paths, but we will also pedal on uneven surfaces and ancient roads.
Some of our bike trips also require basic training, although we will be using electric bikes.
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
I'm not used on biking, what is the skill level required?
Balance is essential, as basic skill level on biking.
If you don't fell safe riding please do not book bike activities.
Instead, if you have basic skills, but you want to take part to an activity without worries we suggest you Villa Borghese Area to take a ride.
I don' t feel comfortable on riding in open car traffic streets, what do you suggest?
There aren't many cycle paths in Rome but riding with a guide will be safer for almost the tours we offer.
If you want to rent a bike and pedal by your own instead, we suggest the Villa Borghese Park or Appia Antica path ( but this last has cobblestone surface so please pay attention not to fall down!)
Do you want to follow safe routes? Visit the Roma’n Bike website at the link below, where you’ll find a whole cycle network waiting to be explored.
I am an experienced biker, which activity is the best for me?
We're happy to hear it! You can take part to all our products!
Long tours, or challenging bike Holidays will be great for you!
Before booking, always consult the details of the activity, you will always find the level specified (easy, medium, difficult)
Long-term Rental (RENTAL & BIKE TOUR)
Can I rent a bike for few days?
If you choose the option of two or more days rental, check with the accommodation facility if it is possible to put the bicycle in safe places, it is a mandatory factor.
Don't park the bike overnight on the streets.
In case of damage or theft you'll be the only responsible for it.
I rent a bike for N° hours, can I extend the rental?
Of course you can. Please contact us to verify the availability ( in case we are fully booked and your bike should have been return for another booking). You will pay for the extra hours of rental at your return to the Bike Point.
I rent a bike for N° hours, can I keep it till tomorrow (the following day)?
Yes you can, please contact us to verify the availability ( in case we are fully booked and your bike should have been return for another booking).
But first of all check with the accommodation facility if it is possible to put the bicycle in safe places, it is a mandatory factor.
Don't park the bike overnight on the streets.
In case of damage or theft you'll be the only responsible for it.
Remember to come back to the rental point to get the charger for your bike battery.
Bike & Luggage Holiday (BIKE HOLIDAY)
I have a bike holiday, and I have my luggage with me. What can I do?
You can take your luggage with you ( one luggage per person) as it's included in the price of the holiday you paid.
If you have more than one luggage, you can pay for the extra luggage transfer service by contacting us.
I left my luggage to the guy of the Shuttle service, but is has been stolen or damage. Who pay for it?
Included in the price of your bike trip, there is the insurance policy.
Check the attachment below this article to know about the refund.
I have a small bag, can I take it with me?
Yes, you can take it with you on your back or in case it is quite small ( 6L) you can also store it in the handlebar bag of the bike.
What do I have to bring with me during the Bike Holiday?
Clothing
- Comfortable and layered, depending on the season
- Rainwear (jacket, trousers, shoe covers)
- Comfortable shoes for pedaling, not with smooth soles
- Leisure Shoes
- Backpack on your shoulders.
- Needed for swimming at the lake (swimsuit, towel, change for return)
- Sunglasses, also useful against insects
- Bandana, preferable to a hat (you will wear a helmet)
Medicines & co.
- Generic and personal medicines
- Insect repellent
- Protective sun cream and lip balm
Accessories
- Camera
- Phone charger
- Water bottle
Single Trip Multi-Risk Group Policy
Pick up Service (RENTAL & BIKE TOUR)
Is the pick up service included in our reservation?
No it isn't.
We suggest you to take a taxi, Uber or public transport to reach us.
Here following our Bike Points:
- Lungotevere Bike Point
Lungotevere delle armi, 44
- Appia Antica Bike point
Via Appia Antica, 175
- Piazza Venezia Bike Point
Via del Gesù, 91
Will the guide pick us up at our hotel?
No, we will be waiting for you at the meeting point.
Refund for Bike Holiday (BIKE HOLIDAY)
Don't want to join the activity, can I get a refund?
The Cancellation is FREE up to 7 days before the start of the trip booked.
I had a last minute emergency, can I cancel the holiday I booked and be fully refunded?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 7 days before the start of booked trip.
It will be possible to cancel the reservation even in less than 24H, but no refund will be provided.
I am sick, and I can't join the activity I booked, can I get the refund?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 7 days before the start of the booked holiday.
We only refund people with certificate from the emergency room of the Rome hospitals.
My train/ flight/metro/bus, is late, I can't take part to the holiday I booked. Can I get the refund?
No, the refund isn't foreseen.
Reimbursement for Rental and Bike Tour (RENTAL & TOUR)
All about refund
Don't want to join the activity, can I get a refund?
The Cancellation is FREE up to 24H before the start of the activity booked.
I had a last minute emergency, can I cancel the activity I booked and be fully refunded?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 24H before the start of the activity booked.
It will be possible to cancel the reservation even in less than 24H, but no refund will be provided.
I am sick, and i can't join the activity I booked, can I get the refund?
According to our cancellation policy, it is possible to cancel your reservation with a full refund only within 24H before the start of the activity booked.
We only refund people with certificate from the emergency room of the Rome hospitals.
My train/ flight/metro/bus, is late, I can't take part to the activity I booked. Can I get the refund?
No, the refund isn't foreseen, but you can call us to postpone the activity according to our availability.
You will give me the refund I asked, where and when do I expect the money?
You will have your money back within 5/10 working days, at the same payment channel you used for making the booking.
Starsbox Regulation (STARRY NIGHTS)
Check these rules to better experience your stay in Starsbox
What's the check in / check out time?
You can check in from 16.00 ( prior check in has an extra charge which has to be paid before arrival)
Check out time is 10 am. (late check out has an extra charge which has to be paid before arrival)
How can I pay for prior check in or late check out?
For this issue, please contact us, we will help you.
Contact our customer care by whatsapp +39 3510043528
Can I take my dog with me?
Animals are not admitted. Please read more in the specific section "Animals & Starsbox"
Can I take food and drinks with me?
Food and drinks cannot be eaten inside the StarsBOX
Can I smoke?
Smoking is not allowed
What can I wear for Starsbox experience?
You are in a private property, please always be dressed when outside the Starsbox.
Please do not wear shoes inside Starsbox
If you booked Starsbox and Yoga experience, take a clothing change with you.
In any case we suggest comfortable clothing.
I'm leaving, what Do I have to do?
- Turn off the lantern and all other lights
- Store everything you have used and consumed inside the StarsBOX
- Lock windows, roof and door with keys
- Go out the gate and leave the keys in the mailbox outside the gate
- Notify the host you are leaving with a message
I'm coming by car, where do I park?
Please park your can in the specific area you find on your left as you enter the farm gate.
Flat tire (RENTAL & BIKE TOUR)
My tire is punctured, what now?
My tire is punctured, what now?
If you bought the RESCUE COVER (at a cost of €12 per booking, to be paid before departure), we make the recovery for free in the event of a puncture.
My tire is punctured, what now?
If you don't have the RESCUE COVER, we can try to recover you, if our staff is available. It is not mandatory for us, but we'll make everything possible to come and help you. The recovery will be charged at a cost of 15 euro per booking.
Please let us know where you are by sharing you're right position on whatsapp with a google map link.
Solo Travel (BIKE HOLIDAY)
If you travel alone and want to take part to one of our tour or bike holiday
I'm alone, can I book a tour/trip with you?
You're welcome to join our tour, our software won't let you book the tour only for 1 person, but if you contact us, we will help you to get it.
Please note that you'll be added to an existing group for that tour according to our availability.
I booked a bike trip just for me, is the reservation confirmed?
You're welcome to join our tour, you can make the reservation for just 1 person and you'll be added to an existing group for that trip in the date you chose.
Please note that bike holiday have guaranteed departure if we reach the minimum number of participants, this number you can check it in the description of any bike holiday we offer.
As I travel alone, I would like a single room. Is it possible?
Yes of course, you can ask for a single room for your Bike Holiday but there will be an extra to pay. Remember to select the EXTRA SINGLE ROOM during the booking of your trip in order to assure you this extra service.
Starsbox & Children (STARRY NIGHTS)
Any clarification about it
Starsbox Terms & Conditions (STARRY NIGHTS)
Of course you can bring your children with you! Starsbox is an outdoor experience deeply in contact with nature, and children really love this kind of situation!
Can my children sleep with me in starsbox?
Inside the Starsbox the is place only for a king size bed but:
- if your children are young they can sleep with you. You'll sleep chick to chick, and this will make them happy
- if your children are teenage I would say there will be place just for one in addition to parents
Where my children will sleep in starsbox?
Inside the Starsbox the is place only for a king size bed but:
- if your children are young they can sleep with you. You'll sleep chick to chick, and this will make them happy
- if your children are teenage I would say there will be place just for one in addition to parents
Is starsbox a right experience for my children?
It is for sure! Starsbox is an outdoor experience deeply in contact with nature, and children really love this kind of situation!
How can I book Starsbox night for children?
Once you chose the right starsbox experience for you, just add to the number of participants, how many children you have and follow the instructions of booking. They will be charged authomatically.
Can't you find the link? Click on the button below
Which specific extra service do you offer for children?
If you want to surprise your children, you can add a funny bike tour to starsbox night. They will be entertained by our guide with fascinating stories about ancient Romans.
Starsbox Terms & Conditions (STARRY NIGHTS)
What you need to know in case of bed weather, cancellation and more.
I have a reservation but the day of the experience is going to rain, can we move the booking?
In the event of a STORM (heavy rain) it is possible to move the experience subject to Starsbox availability within 10 days of the booked date.
I'm sick and I can't do the experience, can i ask for refund?
Refund can be issued if cancelled at least 7 days before the event, no last minute cancellation will be considered as refundable.
I would like to add extra service to my booking, who do I call to?
Call our Customer Service at +39 3338926204.
We will try to satisfy your request.
Please note that a few days' notice is strongly recommended
Forecast say that next week there will be bad weather, can I move my reservation?
In the event of a STORM (heavy rain) it is possible to move the experience subject to Starsbox availability within 10 days of the booked date.
How many times can I change my booking?
If you have booked, you are entitled to ONLY ONE CHANGE of booking, even in case of bad weather.
I need to reschedule my booking, what can I do?
If you need to move your reservation to another date, please contact us at +39 3338926204 and we will do it for you.
PLEASE NOTE: you can change your booking only once, after that you won't be able to do your experience and no refund will be issued.
Woods Camp (STARRY NIGHTS)
A new way to immerse yourself in the wild nature
What is Wood Camp?
Wood Camp is a brand new proposal, for those who love Nature, Wild, and Adventure.
It's like an equipped forest where you will find anything you need sourrounded by an uncontaminated environment. Here you'll do different activities and you'll sleep in tents floating between trees.
Where is Wood Camp?
Wood Camp is located next to Nemi Lake, not far from Rome.
You can click at the following google map link to search for the location.
How can I reach Wood Camp?
Wood Camp is located in a restricted traffic area to protect environment, but you can arrive by car near by. You can follow the right position of the Camp by clicking on the following button.
Anyway if you can't come by car we offer shuttle service from our Lungotevere Bike Point.
Do you have a Shuttle Service?
Yes, we do. If you want to take part to one of our Wood Camp but you don't know how to come, you can add Shuttle Service to your booking. We will be waiting for you at our Lungotevere Bike point, that one will be the meeting point.
Here following, the right location to drop on
What kind of experiences can we do in Wood Camp?
In Wood Camp you go exploring forest secrets and sounds, looking for specific herbs, having yoga or dinner on a SUP, riding bike around Nemi Lake or sleeping in tents floating between trees.
All you have to do is choose the Experience you would like to try on our website.
How can I book a Wood Experience?
All Wood Camp Experiences are online on our website. Just choose the right combo for you needs and go ahead on booking it.
Can children take part to a Wood Camp activity?
Of course they can! Children are pure instinct, always ready to get their hands dirty, they are better than us at listening to the sounds of nature and don' need all comforts we always look for. They're simply perfect for this experience!